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Frequently Asked Questions
Getting Started
Orders Customization & Design
Timeline Payment & Order Status
Delivery Shipping & Rentals
Changes Cancellations & Returns
Submit an inquiry with your floral needs, event date, color palette, budget, and inspiration. We’ll review your request and follow up with availability, recommendations, and a custom estimate or proposal.Submitting an inquiry does not reserve your date. Your order is confirmed once the required agreement is accepted and booking retainer or payment has been received.
We offer fresh seasonal florals, premium faux florals, and handcrafted sola wood florals. These can be combined in the same order when appropriate for your design, event needs, and availability.Each floral type has different processing, delivery, and customization considerations, which we’ll review with you as needed.
Plum Theory Florals is based in Northern Virginia and serves clients throughout the DMV, including Virginia, Maryland, and Washington, DC.Select faux and sola wood designs are also available for shipping within the continental U.S.
Fresh flowers are seasonal and subject to market availability, quality, and color selection. Faux and sola wood materials may also vary based on supplier availability.When substitutions are needed, we’ll select comparable flowers or materials to preserve the overall color palette, style, size, and feel of the design. Exact varieties or shades cannot always be guaranteed.
Yes. Select fresh, faux, and sola wood floral designs can be purchased directly through the website.For custom wedding or event florals, larger quantities, or personalized designs, please submit an inquiry so we can confirm availability and prepare a custom proposal.
Yes. A complimentary 30-minute consultation is available for weddings, events, and larger custom floral orders after an inquiry is submitted. Consultations are conducted virtually through Google Meet.For smaller orders, details can usually be handled by email.
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