Privacy Policy
A Legal Disclaimer
Plum Theory Florals respects your privacy and is committed to protecting the personal information you provide when using our website, submitting an inquiry, joining a notification list, or placing an order.
Information We Collect
We may collect personal information that you voluntarily provide, including:
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Name
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Email address
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Phone number
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Billing and delivery information
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Event or wedding details submitted through inquiry forms
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Order details and product selections
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Messages or other information you choose to provide
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Email preferences and collection-interest information submitted through forms such as our Notify Me list
We may also receive limited technical information automatically through our website platform, such as device information, browser type, general location information, and website activity.
How We Use Your Information
Information collected through our website may be used to:
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Process and fulfill orders
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Coordinate shipping or local delivery
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Respond to inquiries and custom-order requests
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Provide estimates, proposals, or information about our services
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Send order confirmations and fulfillment updates
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Contact you regarding an existing order or inquiry
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Send requested collection-launch notifications
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Improve our website, services, and customer experience
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Meet applicable legal, tax, and recordkeeping requirements
Payments
Online payments are processed through the payment providers available through our Wix website. Plum Theory Florals does not directly store full credit or debit card information.
Payment providers may collect and process information according to their own privacy policies and security practices.
Email Communications
When you submit an inquiry, place an order, or request a collection notification, we may use the email address you provide to send communications related to that request.
If you choose to subscribe to promotional or marketing emails, you may unsubscribe at any time using the unsubscribe option included in those emails.
Transactional communications related to an active order, delivery, inquiry, or customer-service matter may still be sent when necessary.
Cookies & Website Technology
Our website may use cookies and similar technologies provided by Wix and other website services to support website functionality, security, checkout, performance, and visitor experience.
You may be able to manage certain cookie preferences through your browser or through any cookie controls displayed on our website.
Third-Party Services
Our website is hosted and operated through Wix and may use third-party services for functions such as:
Website hosting
Payment processing
Email communications
Order fulfillment
Shipping
Website forms
Customer management
These providers may process personal information as necessary to perform their services and are governed by their own privacy policies and terms.
Sharing of Personal Information
Plum Theory Florals does not sell your personal information.
We may share information with service providers only when reasonably necessary to operate our website, process an order, arrange payment, provide shipping or delivery, communicate with you, or comply with legal requirements.
Data Retention
We may retain order, inquiry, customer, and transaction information for as long as reasonably necessary to provide services, maintain business records, meet tax or legal obligations, resolve disputes, or enforce agreements.
Your Choices
You may contact us to request that we update or correct personal information you have provided.
Where applicable, you may also request information about the personal data we maintain or request deletion, subject to any information we are required to retain for legitimate business, tax, legal, or transaction-record purposes.
Children’s Privacy
Our website and services are not intended for children under 13, and we do not knowingly collect personal information from children under 13.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or legal requirements. Any updated version will be posted on this page.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Plum Theory Florals
hello@plumtheoryflorals.com